Today, we talk to CashPT Customer Care Specialist, Amber Harris. Hear about Amber’s experience as a part of the team working with customers. She has learned how to help patients realize the value of physical therapy and accomplish their goals.
Tune in to hear some of the customer service sides of a physical therapy clinic. Learn how showing care adds a special element to your business.
“What physical therapy gives you is the ability to live your best life.”
What do you want to hear from the CashPT Lunch Hour?
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1:44 - Who is Amber Harris and what is attractive about being a Customer Care Specialist?
4:46 - The surprising things Amber learned about CashPT and Physical Therapy
10:07 - Reframing a patient’s desires around the value of PT rather than the outside details
16:16 - The patterns of conversations that occur with current and potential patients
24:21 - Where Amber found the value in what CashPT and physical therapy does
27:29 - How to bring in patients and show care for prospects
33:32 - How to improve patient experiences through caring conversation and simple acts of kindness
37:41 - Just show that you care about your people
40:23 - Incorporating transparency encourages trust
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