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The CashPT Lunch Hour Podcast | Build a Successful Physical Therapy Business Without Relying on Insurance

The CashPT Lunch Hour Podcast is dedicated to helping physical therapists build a successful physical therapy business without relying on Insurance. Join Aaron LeBauer as he explores how leading cash-based practice owners have achieved success, how leading physical therapists market their practice and what’s possible in a physical therapy cash-based practice. Learn more: www.LeBauerConsulting.com
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The CashPT Lunch Hour Podcast | Build a Successful Physical Therapy Business Without Relying on Insurance
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Jul 13, 2018

You could be leaving lots of money on the table because you have not properly trained your front desk. Today’s guest, Rick Lau discusses the importance of understanding your call metrics and training your front desk on sales. Discover how you can increase sales without increasing your marketing budget.

 

“The minute you know WHY patients are booking, you can put together training to help.”
-Rick Lau

 

What do you want to hear from the CashPT Lunch Hour?

Tell us here!

Want to Work with Aaron LeBauer To 10X Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income and 10X Your Impact in 12 Months Or Less? Click Here

 

Time Stamps:

2:00 How Rick became a serial healthcare entrepreneur

7:25 Common operational problems Rick helps business owners with

12:40 Why you need to train your front desk

15:05 Why you need to know the analytics of your calls

21:10 Finding $15,000 in revenue but increase the phone answer rate

23:40 What metrics you should be using

25:33 The #1 mistake the front desk makes on the phone

29:19 How to hire the right front desk person

42:43 Why you need to constantly need to build a bench

46:00 How to get others to buy into your mission

 

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